Refund Policy

At Osamuskwasis we want you to love your purchase! If you are not completely satisfied, we are here to help.

 


Returns

  • You have 30 days from the date of purchase to request a return.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Handmade items including jewellery, beadwork, & ribbon ribbon skirts are final sale and cannot be returned.
  • All clothing apart of (Pre orders) are final sale.
  • clothing that is (made to order) are also final sale.
    Please read size charts carefully before purchasing to ensure the best fit.
  •  Proof of purchase (receipt or order confirmation) is required for all returns.


Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed within 3-8 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to an error or defective product.


Exchanges/Store Credits.

  • If you received a defective or damaged item, please contact us within 30 days for a replacement.
  • Exchanges are subject to stock availability.
  • if you’re not interested in an exchange you’re free to claim a store credit for the same exact value of your purchase. 



Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error or defective product.
  • We recommend using a trackable shipping service, as we are not responsible for lost returns.



How to Initiate a Return

1. Contact us at osamuskwasis@gmail.com with your order details and reason for return.

2. We will provide you with return instructions if your item qualifies.

3. Ship the item back within the 30-day return period.


If you have any questions, feel free to reach out to our support team at osamuskwasis@gmail.com