Refund Policy

At Osamuskwasis we want you to love your purchase! If you are not completely satisfied, we are here to help.

 

Returns

• You have 30 days from the date of purchase to request a return.
• Items must be unused, in their original packaging, and in the same condition as received.
• Handmade items including jewellery, beadwork, & ribbon ribbon skirts are final sale and cannot be returned.
• All clothing apart of (Pre orders) are final sale.
• clothing that is (made to order) are also final sale.
  Please read size charts carefully before purchasing to ensure the best fit.
  
•  Proof of purchase (receipt or order confirmation) is required for all returns.

Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• Approved refunds will be processed within 3-8 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to an error or defective product.

Exchanges/Store Credits.

• If you received a defective or damaged item, please contact us within 30 days for a replacement.
• Exchanges are subject to stock availability.
• if you’re not interested in an exchange you’re free to claim a store credit for the same exact value of your purchase. 

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error or defective product.
• We recommend using a trackable shipping service, as we are not responsible for lost returns.

How to Initiate a Return

1. Contact us at osamuskwasis@gmail.com with your order details and reason for return.

2. We will provide you with return instructions if your item qualifies.

3. Ship the item back within the 30-day return period.

If you have any questions, feel free to reach out to our support team at osamuskwasis@gmail.com