Refund Policy
At Osamuskwasis we want you to love your purchase! If you are not completely satisfied, we are here to help.
Returns
- You have 30 days from the date of purchase to request a return.
- Items must be unused, in their original packaging, and in the same condition as received.
- Handmade items including jewellery, beadwork, & ribbon ribbon skirts are final sale and cannot be returned.
- All clothing apart of (Pre orders) are final sale.
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clothing that is (made to order) are also final sale.
Please read size charts carefully before purchasing to ensure the best fit.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Refunds
- Once we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds will be processed within 3-8 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error or defective product.
Exchanges/Store Credits.
- If you received a defective or damaged item, please contact us within 30 days for a replacement.
- Exchanges are subject to stock availability.
- if you’re not interested in an exchange you’re free to claim a store credit for the same exact value of your purchase.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error or defective product.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
How to Initiate a Return
1. Contact us at osamuskwasis@gmail.com with your order details and reason for return.
2. We will provide you with return instructions if your item qualifies.
3. Ship the item back within the 30-day return period.
If you have any questions, feel free to reach out to our support team at osamuskwasis@gmail.com